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  Job Details  
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Company :
   Unicom
 
Job Title : Customer Retentions Advisor (£14k - £15k + bonus + 2 pay reviews per year)
Job Category / Job SubCategory : Customer Service
Job Reference : 4MKT RET
Job Description :
The Role:
We are seeking enthusiastic and target driven individuals to join our expanding retentions department. The role involves contacting customers that may be looking to cancel their services for a variety of reasons. Using objection handling and negotiation skills you will explore the issues leading up to the cancellation request with the purpose of resolving these issues and retaining the services. This role offers excellent variety in the range of issues that advisors will need to discuss and full training on these will be provided.

Requirements:
Direct experience in a customer retentions or sales role is not necessary, but advantageous. Applicants who have gained experience within a call centre, customer services or telecoms background are also welcome to apply. Applicants should be able to demonstrate excellent customer care and service skills, strong organisation and multi tasking skills and a customer focused attitude. Strong communication and negotiation skills are essential and target driven, self motivating individuals will thrive in this role.

Benefits: £14k - £15k starting salary (dependent on experience) an excellent Personal Incentive Bonus scheme (Up to 10% salary bonus per year) plus 2 generous salary reviews per year. There are also seasonal incentive schemes with a variety of prizes
and up to 33 days holiday a year.

Details: Working hours are Monday - Friday 9am -6pm. Located in Northenden, South Manchester, close to public transport links. Full and comprehensive 2 week introductory training in the role as well as continued structured training to help develop skills and abilities. There are also brilliant promotional opportunities for motivated individuals
Skills (Years Experience) : Call Centre (6 months)
Customer Service
Tele Sales
Telecoms
Language Requirements :
  • English-very good
Employment Type :
  • Contract
  • Permanent
Salary/Rate : From: 14000  To: 15000 £ GBP per year
 
Other Information
 
Min. Qualifications : Unspecified
Min. Experience (Years) : Unspecified
Job Location : Northenden, M22 4SY - Greater Manchester - UK
Post Date : 18 Mar 2010
 
 
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