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  Job Details  
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Company : First Source Solutions UK Ltd
Job Title : Customer Service Advisor
Job Category / Job Sector : Customer Service
Job Reference : _1924
Job Description :
*Immediate Start*

FULL-TIME TEMPORARY

Lloyds banking

Starting Salary - £17300 rising to £18700 after 12 weeks service

Hours - 35 hours per week; Monday to Sunday 8am - midnight

Location - Dundonald

We are looking for a number of highly motivated, dynamic individuals to join our outsourcing company based in Belfast.

In this key telephony role you`ll be a valued member of the team that helps to protect our customers - and our business - from financial loss relating to fraud. Whether a customer calls us with a concern, or we need to call them because our systems have identified an issue, you`ll be a friendly and reassuring voice at the end of the line. Taking care to build rapport with every individual, you`ll listen and question carefully, building up a detailed picture of each unique situation. Then you`ll make sure the right action gets taken.

Key
Responsibilities:

*
Delivery of excellent customer service with a
professional approach
*
Obtain and evaluate all relevant information to
customer enquiries
*
Great communication skills, being able to listen to
customers concerns, their needs and record information accurately.
*
Building excellent rapport with customers
*
Work towards targets and goals at individual and
team level

About
You:

*
Experience in a telephony or face to face customer
environment
*
Experience of working in a Financial services or
Banking role
*
Previous experience of dealing with fraud would be
advantageous.
*
Excellent oral and written communication skills
with complete accuracy
*
Passion for learning and development
*
Positive attitude, consultative approach and
self-motivation are all essential
*
Strong interpersonal and social skills

* All successful candidates will be subject to a enhanced credit check and criminal check*

Skills (Years Experience) :
Language Requirements :
Employment Type :
  • Permanent
Salary/Rate : From: 17300  To: 18300 £ GB per year
 
Other Information
 
Min. Qualifications :
Min. Experience (Years) : Unspecified
Job Location : Belfast - UK
Post Date : 13 Sep 2017
 
 
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