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  Job Details  
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Company : First Source Solutions UK Ltd
Job Title : Customer Operations (External Applications Only)
Job Category / Job Sector : Consumer Services
Job Reference : _2028
Job Description :
Customer Operations

Salary: £17,600 + Bonus

Hours: 40 hours per week, requires full flexibility between 7am to 11pm, Monday to Sunday.

Location: Discovery House, Cardiff Bay

Benefits: Healthcare, additional annual leave per year of service, bi annual site parties.

We are looking for problem solvers to join our customer operations team in providing world class support to customers of a groundbreaking new banking service.

Every day you will be:

* Answering questions from a community of users with honesty and positivity.
* Proactively refining operational processes and procedures, informing customers of development of internal tools, allowing the brand to continue to grow their user base without compromising customers` experience.
* Talking directly with supporters and customers, developing a deep understanding of what the community really wants from a digital bank.
* Managing business operations tasks, by making sure all our merchants have the right emoji to verify identity documents.
* Understanding, prioritising and escalating customers` feedback and feature requests to the external product team (who are responsible for building the app).
* Ensuring the rest of the company remains customer-focused and fixated on building a fantastic reputation.

You should apply if:

* You`re great at explaining things to people, and have flawless use of written English.
* You delight in investigating awkward problems, getting to the root cause and fixing it.
* You know your way around social networks, and technology interests you.
* You`re friendly, positive and super organised.
* You want to be part of the team that makes a new phenomenon a success.
* You will pass identity, criminal record and credit checks in order to have access to financial information
* You are helpful and have a passion to succeed.
Skills (Years Experience) :
Language Requirements :
Employment Type :
  • Permanent
Salary/Rate : From: 17600  To: 17600 £ GB per year
 
Other Information
 
Min. Qualifications :
Min. Experience (Years) : Unspecified
Job Location : Cardiff - UK
Post Date : 10 Oct 2017
 
 
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